Scalar Systems runs automated SMS follow-ups after every appointment, recovers missed enquiries, and brings back patients who've gone quiet. Your reception team doesn't have to do a thing.
After each appointment, patients get a quick SMS. Good experience? They're guided to Google. Bad experience? The feedback comes to you privately.
Someone enquires but doesn't book? A couple of friendly follow-ups go out over the next few days. Nothing pushy. Just enough to close the loop.
Patients who haven't been in for a couple of months get a check-in message. Simple, personal, and far more effective than calling through a spreadsheet.
We look at your Google reviews, how you handle missed enquiries, and where the biggest opportunities are. About 30 minutes.
All three automations configured for your clinic. Custom SMS copy in your voice, connected to Cliniko, review links set up. You approve before anything goes live.
End-to-end testing, a walkthrough with your team, then we switch it on. Most clinics are live within five business days.
A straightforward report each month: reviews generated, bookings recovered, patients reactivated. We keep optimising in the background.
Scalar Systems is a New Zealand company that builds automated patient growth systems for physiotherapy clinics.
No ad spend. No content calendars. No social media management. We focus on one thing: making sure the patients you already have, and the ones who almost booked, actually come through the door.
Pays for itself if it generates just one extra booking per month.
All three automation modules, fully set up and managed.
$497 one-off setup fee (currently waived for early clients). 3-month minimum, then month-to-month. SMS costs at cost, roughly 2–4c per message.
Drop an email or give us a call. We'll walk you through how it works, look at your Google reviews together, and figure out if Scalar Systems makes sense for your clinic. No pressure.
30 minutes. We review your Google reviews, show you where you might be losing bookings, and explain how the system works. No obligation.
Email Jamie to book a call →